What is your best selling product?
Our best sellers are All Heal Salve and Lemon Balm Salve.
Do the products have an expiration date?
Most of our products have a two-year shelf life, though there are some that only have a one-year. Our soaps do not expire, along with our Cat Nips, Rosemary Moth Away and Sacred Valley Edible Salts. If you need to know when a product was made, please email firstname.lastname@example.org with the name of the product and lot number found on the label.
Can I find your products in a store near me?
If the retailer buys directly from us, they will be listed by state on our How To Order page. You may also contact a distributor in your state to see if they have any stores near you.
Are your products all natural?
Yes, we use all naturally grown or wild crafted herbs in our products. We never use herbs that have been treated with any chemicals. We strive to use the highest quality oils and base ingredients, however our Olive Oil is not certified organic.
Where are you located?
We are located in the foothills of Western Massachusetts, just outside The Berkshires.
Do you have a retail store at your Worthington location?
No, we sell our products via this website and our catalog. We also have numerous retailers listed on our How To Order page.
How should I store the suppositories?
Suppositories should be stored in the refrigerator or freezer.
How do I open the suppository mold?
The flat, unopened end will separate and peel apart.
I see diatomaceous earth as an ingredient in your Flea Free Powder, is it food grade?
Yes, we use only food grade diatomaceous earth in our Flea Free Powder.
How do you ship/When will my order arrive?
We ship either USPS Priority Mail or UPS, depending on the weight of the package. Orders are usually processed within 2-3 days and shipping may take 2-7 days after leaving WiseWays. Please note: Orders placed Friday - Monday will be processed on the following Tuesday.
Do you ship outside the U.S.?
Yes, we ship overseas and to Canada using USPS First Class Mail International. International orders will be pulled, packed and weighed to get the cost of shipping. The customer will then be emailed with the total cost of the order. We will not process any payment without getting prior approval from the customer.
Can I return an item?
Unopened products may be returned within 30 days of receipt.
Can I send a gift?
Yes, we can ship a gift for you, and even send a card if needed.
Do you have any products for animals?
Yes, our Flea Free Powder & Catnips are made especially for pets. You can also use the following products on animals too: Bug Ease, Calendula, Comfrey and Eucalyptus & Rosemary Hair Oil, All Heal Salve, Arnica Boswellia Cream, Itch Free Salve, White Pine Drawing Salve, Witch Hazel Salve, Black Blood Root Salve & Ashitaba Chaga Balm.
I am allergic to…
If you allergic to a specific item, please check the ingredients on the label before use. You may also email us for further clarification if needed.