Order processing and shipping times will vary depending on where you live and our product inventory. Please note: We ship Tuesday, Wednesday & Thursdays. We make all our products by hand. If an item you ordered is not in stock, making it can take up to two weeks. Otherwise, most orders are processed in 2 to 3 business days. Domestic shipment can take anywhere from 2 to 7 days. International orders may take much longer. Please be patient.
We ship using US Postal Service Priority Mail or UPS, depending on weight. We charge a flat shipping and handling rate for all orders within the continental U.S., according to the following prices:
Up to $20.00: $ 7.00
$20.01 - $ 40.00: $ 7.75
$40.01 - $ 60.00: $ 8.50
$60.01 - $ 99.99: $ 9.00
$100 and over: FREE
International customers please take note:
The above rates do not apply for international and overseas orders, including Hawaii, Alaska and Puerto Rico. Due to the high cost of shipping overseas, these customers pay actual shipping costs. Your order will be packed and weighed to determine the actual cost of shipping. We will then notify you by email and await approval before your payment is processed. Please note that our shipping charges do not include any international fees Customs may charge. Any additional fees from Customs are out of our control and will be the responsibility of the customer.
We ship all our products using delivery confirmation. However, we do not insure retail packages. If you need insurance or any other special handling, please notify us via phone (888-540-1600) or email at the time you place your order.
Unopened products may be returned to WiseWays within 30 days of receipt for a product refund, shipping charges excluded. We will only refund products purchased directly from WiseWays Herbals, either on the website, by phone, fax or email.
All other products must be returned to the place of purchase.