Order processing and shipping times will vary depending on where you live and our product inventory. Please note: We ship Tuesday through Friday. We are closed Saturday through Monday. Orders placed on those days will be shipped the following Tuesday. We make all our products by hand. If an item you ordered is not in stock, making it can take up to two weeks. If an item in your order is out of stock and we need to make it, we will notify you by email. Otherwise, most orders are processed in 2 to 3 business days. Domestic orders can take anywhere from 2 to 10 days to reach you. International orders may take much longer. Please be patient.
We ship using the U.S. Postal Service Priority Mail, Ground Advantage or via UPS. Shipping charges are based on weight, dimensions and destination of your order and are calculated by the U.S. Postal Service or UPS. All domestic orders over $100 ship free.
International customers please take note:
The above statement does not apply to international and overseas orders, including Hawaii, Alaska and Puerto Rico. Please note shipping charges do not include any international fees Customs may charge. Any additional fees from Customs are out of our control and will be the responsibility of the customer.
We ship all our products using delivery confirmation. However, we do not insure retail packages. If you need insurance or any other special handling, please notify us via email at the time you place your order.
Returns Policy
Unopened products may be returned to WiseWays within 30 days of receipt for a product refund, shipping charges excluded. We will only refund products purchased directly from WiseWays Herbals.
All other products must be returned to the place of purchase.
