Order processing and shipping times will vary depending on where you live and our product inventory. Please note: We ship Tuesday through Friday. We are closed Saturday through Monday. Orders placed on those days will be shipped the following Tuesday. We make all our products by hand. If an item you ordered is not in stock, making it can take up to two weeks. If an item in your order is out of stock and we need to make it, we will notify you by email. Otherwise, most orders are processed in 2 to 3 business days. Domestic orders can take anywhere from 2 to 10 days to reach you. International orders may take much longer. Please be patient.
We ship using the U.S. Postal Service Priority Mail, Ground Advantage or via UPS. Shipping charges are based on weight, dimensions and destination of your order and are calculated by the U.S. Postal Service or UPS. All domestic orders over $100 ship free.
International customers please take note:
Domestic shipping offers and timelines do not apply to international and overseas orders, including Hawaii, Alaska, and Puerto Rico. International shipping charges do not include customs duties, taxes, or import fees, which are the responsibility of the customer. For complete international shipping details, delivery timing, and customs information, please visit our International Shipping page.
We ship all our products using delivery confirmation. However, we do not insure retail packages. If you need insurance or any other special handling, please notify us via email at the time you place your order.
Returns Policy
Unopened products may be returned to WiseWays within 30 days of receipt for a product refund, shipping charges excluded. We will only refund products purchased directly from WiseWays Herbals.
All other products must be returned to the place of purchase.
Frequently Asked Questions About Herbal Facial Care Products
Herbal facial care products have long been used as part of traditional skin-care routines. WiseWays Herbals offers a variety of facial cleansers, toners, astringents, serums, lotions, and eye creams featuring carefully selected botanical ingredients. The following questions answer some of the most common questions about these products.
1. What Is the Difference Between a Facial Toner and an Astringent?
A facial toner and an astringent are both used after cleansing, but they serve slightly different purposes.
Toners are often used to remove leftover impurities and prepare the skin to better absorb serums and moisturizers. Astringents are generally used to tighten the skin and reduce excess oiliness.
WiseWays Herbals offers products such as Earth & Sea Facial Toner and Tropical Rose Facial Astringent, allowing customers to choose the products that best fit their individual preferences.
2. What Is a Facial Serum?
A facial serum is a lightweight skin-care product that is typically applied after cleansing, absorbs quickly, and is often used to deliver botanical oils and other skin-conditioning ingredients to the skin.
Many people choose serums when they want a lightweight product that can be incorporated easily into a daily facial-care routine.
WiseWays Herbals offers both Silky Blue Facial Serum for oily skin and Silky Gold Facial Serum for dry or mature skin, each featuring its own unique combination of botanical ingredients.
3. What Is the Difference Between a Facial Serum and a Face Lotion?
Although both products are used as part of facial-care routines, they have different textures and formulations. Serums are generally lighter and are often applied before other products, while face lotions are designed to provide additional moisture and conditioning.
Many customers enjoy using both products together as part of their daily skin-care routine.
4. What Is the Difference Between Products for Oily Skin and Dry or Mature Skin?
Different facial-care products are often formulated with different skin types in mind.
People with oily skin may prefer lighter products that absorb quickly, while those with dry or mature skin often choose richer formulations that provide additional moisture and conditioning.
WiseWays Herbals offers products such as Silky Blue Facial Serum for oily skin and Silky Gold Facial Serum for dry or mature skin, making it easy to select products suited to individual skin-care preferences.
5. What Is an Eye Cream?
Eye creams are specifically formulated for use around the delicate skin surrounding the eyes. They are typically used as part of a facial-care routine and are often applied at night.
WiseWays Herbals Camellia Eye Cream features botanical ingredients selected specifically for use around the delicate eye area and may be used as part of a daily facial-care regimen.
6. How Do I Build a Simple Facial Care Routine?
A simple facial-care routine often begins by determining your skin type. Many people then start with a cleanser, followed by a toner or astringent, and then a serum, lotion, or eye cream if desired.
For customers using the Oshuna Pure Skin Care line, WiseWays Herbals provides a usage chart with suggestions on how and when products may be incorporated into a daily skin-care routine.
7. How Should Facial Care Products Be Stored?
Most facial-care products should be stored in a cool, dry location away from excessive heat and direct sunlight.
Keeping containers tightly closed when not in use helps maintain product quality and freshness.
